It is necessary to verify if EXCGLA01 can reach the remote server. Check the set URL and run the dedicated test in “Administration area” section in EXCGLA01.
Furthermore, an account for a Synergy Cloud user must exist, being registered by the dedicated portal https://cloud.lovatoelectric.com the same credentials should be entered in EXCGLA01 as well in the relevant section “Administration area”/”Remote server”.
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Other information on this topic
Visit our website and find out more on Gateway data logger and tenergy management.
Make sure to visit em.lovatoelectric.com
Watch our video tutorials
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