It is necessary to verify if EXCGLA01 can reach the remote server. Check the set URL and run the dedicated test in “Administration area” section in EXCGLA01.

Furthermore, an account for a Synergy Cloud user must exist, being registered by the dedicated portal https://cloud.lovatoelectric.com the same credentials should be entered in EXCGLA01 as well in the relevant section “Administration area”/”Remote server”.

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Other information on this topic

Take a look to the Gateway data logger and to the energy management brochures.

Make sure to visit em.lovatoelectric.com 

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